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What is Zendesk Explore?

Zendesk Explore equips businesses with the analytical tools required to evaluate and improve the customer experience comprehensively. By harnessing data, companies can design a superior customer journey, and Zendesk Explore facilitates access to vital insights that deepen their understanding of both clientele and business operations. As customer support often spans various channels like email, chat, phone, and social media, it becomes crucial to employ an adaptable analytics solution capable of navigating these varied platforms. Explore adeptly consolidates data from all sources, enabling businesses to track customer interactions with their brand while ensuring consistency in the analysis. The platform includes pre-built dashboards and analytical tools that provide teams of any size with the key metrics necessary to achieve their objectives. You can analyze team effectiveness, review operational data, or extract valuable insights into customer interactions, guaranteeing that every detail is considered. Additionally, Explore offers customized dashboards tailored to meet specific requirements, enabling organizations to maintain a competitive edge in the marketplace. This focus on adaptability and comprehensive analysis ensures that businesses can continuously refine their strategies and enhance customer satisfaction.

What is KwickMetrics?

KwickMetrics is built around the Walmart and Amazon seller journey, helping sellers move from stronger listings to profitable growth—all in one platform. Success begins with visibility and visibility starts with better listings. KwickMetrics provides keyword research and competitor insights to uncover the right opportunities, while listing optimization tools refine product pages for higher discoverability and competitiveness. Growth depends on effective promotion. With ads analytics, sellers see which campaigns and keywords deliver ROI. Tools like dayparting, rules and automation, and campaign management make it easier to optimize spend and run efficient campaigns. Feedback analytics adds protection by tracking reviews and monitoring customer sentiment. Sales rely on inventory readiness. Inventory reports give sellers visibility into stock levels, helping prevent lost sales and simplify replenishment. Finally, long-term success comes down to profitability. The Profit & Loss dashboard, reimbursement recovery, and advanced reporting provide financial clarity, while performance trends and sales heatmaps turn data into actionable insights. With KwickMetrics, Walmart and Amazon sellers can list with confidence, promote effectively, increase sales, and maximize profit—all through a single unified platform. It supports both marketplaces natively, making it ideal for sellers who operate on Walmart as well as Amazon. Users can automate follow-ups for reviews, track fees and charges, and get granular profit reports down to the SKU level. Whether you're a solo seller or an agency managing multiple stores, KwickMetrics makes performance management seamless. Stop flying blind—use KwickMetrics to take control of your marketplace operations.

Media

Media

Integrations Supported

Amazon
Amazon Ads
Campaign Monitor
Konnectify
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Walmart
Walmart Connect
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations Supported

Amazon
Amazon Ads
Campaign Monitor
Konnectify
Mailchimp
Okta
Simplesat
Slack
Sunshine Conversations
Walmart
Walmart Connect
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per agent per month
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/explore/

Company Facts

Organization Name

KwickMetrics

Date Founded

2020

Company Location

India

Company Website

www.kwickmetrics.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

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