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What is Zendesk Explore?

Zendesk Explore equips businesses with the analytical tools required to evaluate and improve the customer experience comprehensively. By harnessing data, companies can design a superior customer journey, and Zendesk Explore facilitates access to vital insights that deepen their understanding of both clientele and business operations. As customer support often spans various channels like email, chat, phone, and social media, it becomes crucial to employ an adaptable analytics solution capable of navigating these varied platforms. Explore adeptly consolidates data from all sources, enabling businesses to track customer interactions with their brand while ensuring consistency in the analysis. The platform includes pre-built dashboards and analytical tools that provide teams of any size with the key metrics necessary to achieve their objectives. You can analyze team effectiveness, review operational data, or extract valuable insights into customer interactions, guaranteeing that every detail is considered. Additionally, Explore offers customized dashboards tailored to meet specific requirements, enabling organizations to maintain a competitive edge in the marketplace. This focus on adaptability and comprehensive analysis ensures that businesses can continuously refine their strategies and enhance customer satisfaction.

What is Amazon QuickSight?

Amazon QuickSight allows individuals in organizations to extract valuable insights from their data by asking questions in simple language, exploring interactive dashboards, or leveraging machine learning to detect trends and irregularities. It supports millions of dashboard interactions weekly for renowned companies like the NFL, Expedia, Volvo, Thomson Reuters, Best Western, and Comcast, helping their users make informed, data-driven decisions. Users can engage in natural language queries with Q's machine learning features, generating relevant visualizations without the need for extensive data preparation by authors or administrators. The platform also aids in uncovering hidden insights, provides accurate forecasting, and facilitates scenario analysis, while allowing users to enhance dashboards with clear, narrative-driven explanations, all thanks to AWS's machine learning capabilities. Furthermore, users can easily embed interactive visualizations, utilize sophisticated dashboard design tools, and access natural language querying features in their applications, thereby streamlining data analysis across different platforms. As a result, QuickSight significantly improves how organizations engage with their data while making it easier to convert raw data into actionable insights, ultimately fostering a culture of data literacy and informed decision-making within teams.

Media

Media

Integrations Supported

AWS App Mesh
AWS Clean Rooms
Amazon Quick Suite
Amazon Redshift
Amazon S3
Campaign Monitor
ECP
EZConvertBI
Lyftrondata
Mailchimp
Motivity
Openbridge
Slack
Welp CRM
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather

Integrations Supported

AWS App Mesh
AWS Clean Rooms
Amazon Quick Suite
Amazon Redshift
Amazon S3
Campaign Monitor
ECP
EZConvertBI
Lyftrondata
Mailchimp
Motivity
Openbridge
Slack
Welp CRM
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Gather

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per agent per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/explore/

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

aws.amazon.com/quicksight/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Embedded Analytics

Ad hoc Query
Application Development
Benchmarking
Dashboard
Interactive Reports
Mobile Reporting
Multi-User Collaboration
Self Service Analytics
Streaming Analytics
Visual Workflow Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Product Analytics

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

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