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What is Zendesk Gather?

Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.

What is ONEsite?

Customizable social networking software featuring an activity feed, group management, event planning, and options for commenting, liking, and sharing content. It also includes functionalities for forums and blogs, alongside support for photos and videos, all integrated with single sign-on capabilities. This software is endorsed by prestigious organizations such as the New York Yankees and Chelsea Soccer Club, highlighting its reliability. Users can expect exceptional support, an impressive uptime of 99.99%, and a range of professional services to enhance their experience. The platform is designed to foster community engagement and interaction seamlessly.

Media

Media

Integrations Supported

Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations Supported

Mailchimp
Drupal
Firebase Test Lab
Joomla!
Magento
P2 for WordPress
SendGrid
Steam-connect
YouTube

API Availability

API Availability

Has API

Pricing Information

$9 per agent per month
Free Trial Offered?

Pricing Information

$500 per month
Up to 300,000 users. Larger plans available.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/gather/

Company Facts

Organization Name

ONEsite

Date Founded

1994

Company Location

United States

Company Website

onesite.com

Categories and Features

Community

Not specified

Help Desk

Not specified

Categories and Features

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management

Social Networking

Activity / News Feed
Advertising Management
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

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