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What is Zendesk Gather?

Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.

What is Ticksy?

Confidential tickets are exclusive to you and your clients, while Public tickets operate like an online discussion board, allowing anyone to view and contribute! This method lightens the load on support teams and encourages community members who are willing to help. You can connect your Envato Market account to facilitate a seamless one-click purchase verification for customers before they submit their tickets. We also support purchase validations from Easy Digital Downloads and Themely Marketplace. You have the freedom to create an unlimited number of articles and organize them into categories, making it a superb choice for your online documentation needs. Unlike many other support services that charge extra for such features, Ticksy offers this functionality at no extra cost. Understanding the significance of branding, Ticksy permits you to choose a custom subdomain, add your logo, and customize colors to reflect your brand's identity for a unified customer experience. To keep you updated, email alerts are sent out for every new ticket and response, ensuring you stay informed at all times. This feature not only keeps you in the loop but also enhances interaction between your support personnel and clients, nurturing a spirit of collaboration and community engagement. Overall, this approach strengthens customer relationships and enhances the effectiveness of your support system.

Media

Media

Integrations Supported

Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations Supported

Flipdish

API Availability

API Availability

Pricing Information

$9 per agent per month
Free Trial Offered?

Pricing Information

$5 per user per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/gather/

Company Facts

Organization Name

Ticksy

Company Website

www.ticksy.com

Categories and Features

Community

Not specified

Help Desk

Not specified

Categories and Features

Customer Service

Self Service Portal

Help Desk

Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

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