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What is Zendesk Gather?

Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.

What is Higher Logic Vanilla?

Vanilla Forums simplifies the process of building an online community that resonates with your customers and audience. With both open-source and hosted solutions, thousands of businesses leverage our platform to enhance brand loyalty, foster advocacy, and reduce customer service expenses. Our diverse clientele spans companies from various industries around the world, showcasing the global appeal and effectiveness of our offerings. By choosing Vanilla, organizations can create engaging spaces that facilitate meaningful interactions and strengthen relationships with their users.

Media

Media

Integrations Supported

Mailchimp
Zendesk
Campaign Monitor
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine

Integrations Supported

Mailchimp
Zendesk
Chatwee
Craft CMS
Hootsuite
NetSuite CRM
Salesforce
Sturdy
WordPress

API Availability

API Availability

Has API

Pricing Information

$9 per agent per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/gather/

Company Facts

Organization Name

Vanilla Forums

Date Founded

2009

Company Location

Canada

Company Website

vanillaforums.com

Categories and Features

Community

Not specified

Help Desk

Not specified

Categories and Features

Brand Advocacy

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management

Social Networking

Activity / News Feed
Advertising Management
Data Security
Event Management
Group Management
Media Library
Privacy Options
Social Media Integration
Social Media Tagging
User Profiles

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