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What is Zendesk Gather?

Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.

What is Verint Community?

Verint Community offers a platform driven by user engagement for social commerce, fostering opportunities via customer collaboration. This comprehensive and customizable platform empowers businesses to boost their sales through the creation of vibrant online communities. With robust forum features, the platform enhances social interactions and equips companies with valuable customer insights, enabling them to make informed, data-driven decisions. Engaging actively in these forums cultivates brand loyalty and supports organic conversions by facilitating genuine experiences and interactions. Verint Community is designed with all the essential tools and features to thrive in a social-commerce landscape. Furthermore, the visual customization options for discussion and Q&A forums ensure a user-friendly experience tailored to each company's needs. Ultimately, these forums serve not only as venues for interaction but also as critical pillars for building your company's reputation through effective customer support and engagement.

Media

Media

Integrations Supported

Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Guide
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations Supported

COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Sitecore
Symphony
iVision Plus

API Availability

API Availability

Has API

Pricing Information

$9 per agent per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/gather/

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

www.verint.com/engagement-channels/verint-community/use-case-social-commerce-platform/

Categories and Features

Community

Not specified

Help Desk

Not specified

Categories and Features

Community

Not specified

Social Commerce

Not specified

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