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What is Zendesk Sunshine?

Meet Zendesk Sunshine, a cutting-edge and flexible CRM solution. Leveraging the power of AWS, Sunshine allows for seamless integration and understanding of all your customer data, no matter where it resides. Its architecture is built for both agility and robustness, providing the freedom to design any solutions that align with your vision. Many organizations find themselves hindered by legacy CRM systems that are rigid and only offer a narrow view of their clientele. In stark contrast, Zendesk Sunshine presents a groundbreaking methodology. This modern CRM platform is crafted to provide a holistic perspective on customers, drawing from various data sources to enhance insights. It equips businesses with the adaptability essential for innovation and growth. Most notably, Sunshine enables the creation of outstanding customer experiences by emphasizing the importance of people rather than clinging to outdated systems. By equipping you with the necessary tools to identify, comprehend, and segment your customers, it ensures more personalized interactions and nurtures more profound relationships. With Sunshine, your strategy for engaging with customers can be completely redefined, leading to more meaningful connections and enhanced satisfaction. In a world where customer engagement is paramount, Zendesk Sunshine positions you at the forefront of this transformation.

What is EZO?

EZO (formerly EZOfficeInventory) is a modern asset management and tracking platform designed to help organizations gain visibility, accountability, and efficiency across their entire asset portfolio. EZO has been serving businesses since 2011 and is trusted by mid-market to enterprise companies across construction, healthcare, education, government, manufacturing, non-profit sectors, and more. EZO’s platform consolidates equipment, IT devices, tools, and facilities into one easy-to-use system that adapts to diverse workflows. With capabilities such as barcode/QR/RFID scanning, mobile apps for iOS and Android, preventive maintenance scheduling, check-in/check-out workflows, and customizable reporting dashboards, EZO empowers teams to manage assets in real time—whether on-site, in the field, or across multiple locations. Unlike legacy ERP systems that are costly and complex, or niche trackers that serve only a single vertical, EZO balances enterprise-grade functionality with intuitive usability. This makes it accessible to frontline staff while still meeting the needs of compliance officers, operations leads, and asset managers who require audit-ready asset data, lifecycle history, and role-based access controls. Seamless integrations with QuickBooks, Xero, Zendesk, Jira, Azure AD, and Okta extend EZO into accounting, IT, and service desk ecosystems, ensuring asset data is not siloed but connected to critical business functions. A flexible API also supports tailored integrations for organizations with specialized requirements. EZO’s users consistently highlight its ease of adoption, flexible customization, responsive customer support, and continuous product innovation as key differentiators. Whether your goal is to reduce downtime, cut costs, improve compliance, or maximize return on assets, EZO provides the intelligence and control to achieve measurable business results, scale faster, and operate with confidence.

Media

Media

Integrations Supported

Okta
Zendesk
Ada
Causal
Chattermill
CorralData
Dropbox
HubSpot Operations Hub
Ikigai
Indent
Micromerce
Slack
Tray.ai
Truto
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Sell
Zendesk Talk

Integrations Supported

Okta
Zendesk
Ada
Causal
Chattermill
CorralData
Dropbox
HubSpot Operations Hub
Ikigai
Indent
Micromerce
Slack
Tray.ai
Truto
Zendesk Chat
Zendesk Connect
Zendesk Explore
Zendesk Sell
Zendesk Talk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$40/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/platform/

Company Facts

Organization Name

EZO

Date Founded

2011

Company Location

United States

Company Website

ezo.io/ezofficeinventory/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Barcoding

Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
RFID
Receiving Labels
Serial Number Tracking
Shipping Labels

CMMS

Asset Tracking
Calibration Management
Inventory Control
Key & Lock Management
Mobile Access
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

EAM

CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

Maintenance Management

Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management

Tool Management

Calibration Management
Fixed Asset Management
Issue & Return Management
Job Costing
Maintenance Scheduling
Order Management
Tool Kitting

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