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What is Zenduty?

Zenduty provides a robust platform designed for incident alerting, on-call management, and response orchestration, seamlessly embedding reliability into production operations. It offers a consolidated perspective on the health of all production activities, empowering teams to respond to incidents with a 90% faster turnaround and resolve issues in 60% less time. With customizable, data-driven on-call schedules, you can ensure continuous coverage for critical incidents. The platform supports the implementation of top-tier incident response protocols, facilitating faster resolutions through effective task delegation and collaborative triaging. It also automatically integrates your playbooks into every incident, promoting a systematic approach to each challenge. You can document incident-related tasks and action items, enhancing the quality of postmortems and preparing for future incidents. By filtering out unnecessary alerts, your engineering and support teams can focus on the notifications that truly require attention. Additionally, Zenduty features over 100 integrations with a variety of tools, including application performance management (APM), log monitoring, error tracking, server monitoring, IT service management (ITSM), support systems, and security services, significantly improving overall operational efficiency. This extensive integration capability ensures that teams can leverage their current tools while optimizing their incident management processes, ultimately leading to a more resilient production environment.

What is Everbridge IT Alerting?

The Ponemon Institute's 2020 study on the financial repercussions of data center outages indicates that the average loss from an unanticipated data center failure surpasses $8,662 for every minute it persists. To effectively reduce the length of outages and the associated costs, improving communication around IT incidents is essential. Everbridge’s Workflow Designer plays a crucial role in accelerating the operational response to critical scenarios by automating required actions linked to pertinent business processes. It boasts an intuitive, self-service graphical interface that utilizes a drag-and-drop approach for efficiently defining and overseeing workflows. Users gain access to a wide range of readily available workflow components, such as computational processes, conditional nodes, and human-performed tasks. In addition, it includes pre-built best practices with incident templates, communication plans, runbooks, and batch tasks, which can be used without delay. Moreover, it features integrated connectors that are compatible with numerous IT applications, including system monitoring tools, SIEM, APM, NPM, DevOps utilities, event correlation platforms, BCM, and ITSM systems like ServiceNow, thereby promoting seamless integration and boosting overall operational effectiveness. This comprehensive set of features ultimately empowers organizations to respond more swiftly and efficiently to IT challenges.

Media

Media

Integrations Supported

Advanced Email Parser
Checkly
Freshcaller
Freshdesk
Freshping
Ghost Inspector
Graylog
IOpipe
Interlink Software
Jenkins
Mackerel
MongoDB
NodePing
Paessler PRTG Enterprise Monitor
Raygun
Sematext Cloud
SignifAI
StatHat
ThousandEyes
Zendesk

Integrations Supported

Advanced Email Parser
Checkly
Freshcaller
Freshdesk
Freshping
Ghost Inspector
Graylog
IOpipe
Interlink Software
Jenkins
Mackerel
MongoDB
NodePing
Paessler PRTG Enterprise Monitor
Raygun
Sematext Cloud
SignifAI
StatHat
ThousandEyes
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per month
Free Trial Offered?
Free Version

Pricing Information

$24 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenduty

Date Founded

2019

Company Location

India

Company Website

www.zenduty.com

Company Facts

Organization Name

Everbridge

Company Location

United States

Company Website

www.everbridge.com/products/it-alerting/

Categories and Features

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

Categories and Features

IT Alerting

Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

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