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EcholoNEcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It enables organizations to manage service processes, workflows, assets, knowledge, customer information and business processes within one integrated environment. At the core of EcholoN is the Enterprise Application Framework. It provides the foundation for configuring workflows, forms, data structures, roles and business logic and for creating individual business applications on the same platform. This makes EcholoN suitable for organizations that need more than a standard ticketing or help desk solution. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract management, complaint processes, quality management, maintenance and technical field service. Integrated workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual work. Enterprise Service Management extends these capabilities beyond IT to departments such as customer service, technical service, facilities, HR and quality management. With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, workflow automation and custom enterprise applications. Organizations can start with established service management processes and expand the platform as requirements evolve.
What is Zenya FLOW?
To foster growth and refine its processes, an organization must establish a strong incident reporting system. Employees are encouraged to report incidents thanks to the user-friendly and accessible tool, Zenya FLOW, which significantly enhances their willingness to participate. It's crucial for the incident management process to be clear-cut, allowing everyone to quickly grasp their roles and responsibilities. By performing causal analyses, organizations can uncover invaluable insights and pinpoint opportunities for improvement. Furthermore, Zenya FLOW stands out in its ability to manage workflows, offering customizable options for creating forms and processes that cater to the unique requirements of each organization. Equipped with effective tools for root cause analysis, organizations can take actionable steps towards improvements while maintaining oversight through live dashboards. The platform's capability to rapidly configure diverse workflows ensures that it can support the regular and ongoing functions of the organization. In addition, this thorough methodology not only enhances operational efficiency but also cultivates an environment of continuous development, ultimately paving the way for long-term success.
What is WoodWing Scienta?
WoodWing Scienta is a cloud-based quality management system (QMS) that helps organizations control quality, processes, documents and knowledge in one platform. It gives quality, QHSE, compliance and operations teams governance while helping employees find and apply current information in everyday work.
Organizations can manage policies, procedures, work instructions, quality manuals, process flowcharts, digital forms, audits, risks, incidents, suppliers and improvement actions. Content can be organized by department, location, role, topic or management standard, with configurable dashboards showing users the information and tasks relevant to them.
WoodWing Scienta supports version control, ownership, permissions, approval workflows, recurring reviews, reading tasks and audit trails. Authorized users can compare versions and track what changed, when it changed and who approved it. Employees can submit change proposals when a procedure no longer reflects actual practice.
Scienta AI Search allows users to ask questions in natural language and receive answers based on approved content from their own environment. The feature respects access rights and shows the source used for each answer. Digital forms and workflows support incident reports, complaints, internal audits, checks and evaluations, with follow-up tasks, approvals and reporting.
Structured objects can be used for registers of risks, suppliers, assets and corrective actions. The Microsoft SharePoint integration keeps Office files in SharePoint while adding quality context, ownership, permissions and workflow in Scienta. Selected plans also support public articles and forms for external users.
Ready-to-use handbook content for ISO 9001, ISO 27001, healthcare quality and AI governance provides example policies, processes, instructions and forms. WoodWing Scienta is suited to regulated and process-driven organizations that want quality management embedded in daily work across teams and locations.
Integrations Supported
Zenya CHECK
Zenya DOC
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
€53/month/5 users
WoodWing Scienta is offered as a subscription with three plans. Starter costs €53 per month and includes five employees. Advanced costs €146 per month and includes ten employees, while Ultimate costs €167 per month and includes ten employees. Plans differ in features such as AI Search usage, change proposals, Single Sign-On, public forms, statistics, RASCI and export templates. Support is included. A free 30-day trial is available and ends automatically. Organizations with additional users or specific onboarding requirements can contact WoodWing for a tailored quote.
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zenya
Company Location
Netherlands
Company Website
zenya-software.com/en/software-suite/incident-management
Company Facts
Organization Name
WoodWing
Date Founded
2000
Company Location
Netherlands
Company Website
www.woodwing.com/products/woodwing-scienta
Categories and Features
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
Categories and Features
Quality Management
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management