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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is aavgo?

Aavgo specializes in providing Software-as-a-Service (SaaS) solutions tailored for managing hospitality operations, enabling hoteliers to enhance the overall guest experience. By utilizing this innovative platform, hotels can foster greater engagement and loyalty among their guests, ultimately helping to restore and strengthen guest relationships. The system allows visitors to check in remotely, communicate with the front desk via chat, place room service orders, browse menus, request additional towels, and schedule shuttle services—all without needing to make a phone call. This not only eliminates unnecessary paper clutter in hotel rooms but also contributes to cost savings for the establishments. Guests can conveniently access directories, menus, and channel guides through their personal devices or in-room technology, as well as explore information on local attractions. The incorporation of multi-language support further enhances the experience by facilitating better communication between guests and staff. Moreover, guests can easily request on-demand room cleaning, order extra amenities, report maintenance issues, set wake-up calls, and manage the Do Not Disturb feature—all from their mobile or in-room devices, streamlining their stay without the need to visit the front desk or make a phone inquiry. This comprehensive approach to hospitality management not only improves operational efficiency for hotels but also elevates the overall satisfaction of guests.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon

Integrations Supported

Alexa Smart Properties
Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$9.99 per room per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

aavgo

Date Founded

2015

Company Location

United States

Company Website

aavgo.com

Categories and Features

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

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