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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Aiello Voice Assistant?

The Aiello Voice Assistant (AVA) serves as an all-encompassing AI Concierge designed to revolutionize the hospitality sector. Utilizing the capacity for natural voice communication, AVA allows guests to effortlessly control room devices, submit service requests, and access information. More than just a basic assistant, it functions as a strategic engagement tool that boosts revenue by effectively highlighting hotel amenities to visitors. Beyond its user-friendly features, AVA also champions sustainability by substituting conventional paper guides with an eco-friendly digital version. By reducing the number of inquiries directed at the front desk and seamlessly integrating with hotel management systems, AVA enhances operational efficiency while providing a streamlined, modern experience for travelers worldwide. This cutting-edge solution not only meets contemporary expectations but also emphasizes a commitment to environmental stewardship, ensuring a positive impact on both guests and the planet. Furthermore, AVA exemplifies how technology can create a more personalized and engaging atmosphere in hospitality settings.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing varies
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Aiello

Date Founded

2018

Company Location

Taiwan

Company Website

aiello.ai/

Categories and Features

Concierge

Not specified

Guest Messaging

Not specified

Hotel Management

Not specified

Categories and Features

Concierge

Not specified

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