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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Alexa+?

Alexa+ is Amazon’s most advanced conversational assistant, designed to make interactions more natural, continuous, and helpful. It brings Alexa to the browser, allowing users to chat, plan, and explore topics beyond voice-only interactions. Conversations stay synchronized across Echo devices, Fire TV, and the Alexa app, so users can seamlessly switch contexts without losing progress. Alexa+ helps users turn ideas into action by creating plans, checklists, invitations, and schedules with clear visual guidance. It supports natural dialogue, allowing interruptions, topic changes, and follow-up questions without restarting conversations. Alexa+ also personalizes responses by remembering preferences and past interactions. The assistant can move from answering questions to taking action, such as adding events, researching options, or organizing tasks. With its context-aware design, Alexa+ reduces friction and repetition in everyday interactions. The service is available through Early Access for eligible device owners. After Early Access, Alexa+ will be included for Prime members at no additional cost. Non-Prime users can access Alexa+ through a monthly subscription. Alexa+ redefines how users interact with Alexa across devices, locations, and use cases.

Media

Media

Integrations Supported

Alexa
Alexa Smart Properties
Amazon

Integrations Supported

Alexa
Alexa Smart Properties
Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Amazon

Date Founded

1994

Company Location

United States

Company Website

alexa.amazon.com/about

Categories and Features

Categories and Features

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