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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is CODE2ORDER?

The digital guest folder significantly improves personalized service at hotels, catering to guests' needs at every stage of their stay, including before, during, and after their time at the establishment. With the introduction of CODE2ORDER, hotels can offer an entirely automated check-in experience, enabling guests to submit all required information for both check-in and check-out via their own devices or kiosks situated at the front desk. Furthermore, the Journey Mailing solution allows hotels to automate the sending of timely and relevant emails to guests, thus removing the necessity for manual sending once the templates are established. This digital assistant empowers guests to conveniently fill out their check-in details from home or while on the move, which greatly minimizes wait times at the front desk and ensures a more enjoyable arrival experience. Consequently, this digital framework not only optimizes hotel operations but also plays a crucial role in boosting overall guest satisfaction, ultimately leading to a more memorable stay. The enhanced service experience fosters loyalty and encourages guests to return for future visits.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon

Integrations Supported

Alexa Smart Properties
Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

CODE2ORDER

Date Founded

2015

Company Location

Germany

Company Website

www.code2order.com

Categories and Features

Categories and Features

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