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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Frictionless Guest App?

The Frictionless Guest App acts as a customized digital concierge provided by hospitality professionals, allowing them to suggest unique local dining, entertainment, and shopping experiences for their guests during their stay. Designed specifically for bed and breakfasts, inns, boutique hotels, and a variety of other lodging options, this innovative application aims to help establishments share their favorite local businesses and insider tips in a modern and user-friendly manner. With the Frictionless Guest App, hosts can easily curate and manage their personalized recommendations, ensuring guests can access them anytime and on any device without needing to download an app. Guests benefit from being able to view these tailored suggestions both before they arrive and throughout their stay, which helps them make well-informed choices about where to eat, what activities to partake in, and where to shop, relying on trusted advice from their hosts instead of generic travel guides. This not only elevates the overall guest experience by strengthening the bond between hosts and visitors but also supports local businesses, creating a win-win scenario for the entire community. Ultimately, the app serves as a bridge that connects guests with the vibrant culture and offerings of the area, enriching their travel experience.

Media

Media

No images available

Integrations Supported

Alexa Smart Properties
Amazon

Integrations Supported

Alexa Smart Properties
Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Frictionless Guest App

Date Founded

2013

Company Location

United States

Company Website

www.frictionlessguest.com

Categories and Features

Categories and Features

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