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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is InTouch Data?

UNLOCK HOTEL DATA FOR REVENUE ENHANCEMENT Boost direct bookings and additional revenue by utilizing the capability to access, optimize, and oversee your hotel information. We serve as your comprehensive solution for hotel data management. DATA RETRIEVAL InTouch Data's pmsXtract provides a secure method for accessing, extracting, and refining data from a diverse array of Property Management Systems (PMS). CLIENT RELATIONSHIP MANAGEMENT Our CRM tool, DataArc, is a fully functional solution designed for accessing, managing, and monetizing guest data effectively. EMAIL CAMPAIGN MANAGEMENT With DataArc.mail, you can craft impactful, data-driven communications tailored specifically for your guests. BUSINESS INSIGHT ANALYSIS HotelSnapShot integrates both internal and external data, extending beyond the PMS, to assist you in pinpointing elements that influence your hotel's performance. By leveraging these advanced tools, hotels can transform their data into actionable insights that drive growth and improve guest experiences.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon
Delphi
GuestCentrix
Protel Cloud PMS
RMS Cloud
Rhapsody
SIHOT
roommaster

Integrations Supported

Alexa Smart Properties
Amazon
Delphi
GuestCentrix
Protel Cloud PMS
RMS Cloud
Rhapsody
SIHOT
roommaster

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

InTouch

Date Founded

2001

Company Location

Australia

Company Website

www.intouchdata.com

Categories and Features

Categories and Features

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