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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Trevally?

Trevally by ManualMaster is an advanced QHSE platform built to support the full Plan-Do-Check-Act (PDCA) cycle within a flexible web or on-premises environment. It delivers robust controlled document and version management complete with audit trails, process mapping, risk and standard control, and quality assurance registrations using smart web forms. The platform’s extended modules handle incident reporting, complaint management, audit execution, deviation tracking, and task assignments, all integrated into a role-based dashboard featuring live KPIs, dynamic reports, and interactive graphs. Hosted with ISO-27001 compliance, Trevally employs backups, single sign-on, two-factor login, and fine-grained access controls to protect sensitive data. The multi-language user interface, mobile access, and digital signature capabilities enhance usability and adoption across diverse teams. Additionally, an open REST API and the Certifeye 2024 connector enable automatic import of supplier certificates, streamlining compliance workflows. Trevally’s Q-Learning, alert systems, and automated workflows foster continual improvement, while flexible cloud or server licensing ensures agile yet traceable change management.

Media

Media

Integrations Supported

AFAS Software
Active Directory
Alexa Smart Properties
Amazon
GROW with SAP
HelloID
M3

Integrations Supported

AFAS Software
Active Directory
Alexa Smart Properties
Amazon
GROW with SAP
HelloID
M3

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$6000/year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

ManualMaster

Date Founded

1992

Company Location

The Netherlands

Company Website

manualmaster.com

Categories and Features

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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