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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Vouch?

Founded in 2016, Vouch is a travel technology firm that assists hotels in optimizing their operations and enhancing the guest experience through its all-encompassing solution, Vouch HOME, which combines a guest platform with a comprehensive Hotel Operations Management Ecosystem. Vouch HOME includes features such as contactless check-in, efficient task management for staff, and an easy-to-use guest request platform, enabling hotels to operate more intelligently and create memorable experiences for their guests. The innovative tools offered by Vouch equip each team member with essential resources to handle their responsibilities effectively, encouraging open communication and providing management with valuable insights for making data-driven decisions. Recognized and endorsed by a wide range of both international and local hotel chains, Vouch has successfully addressed key challenges faced by the hospitality sector throughout the Asia-Pacific region. As a result, hotels utilizing Vouch's solutions have been able to improve their operational efficiency significantly while also enhancing the overall satisfaction of their guests.

Media

Media

Integrations Supported

Alexa Smart Properties
Amadeus Travel Platform
Amazon
Infor HMS
OPERA Cloud PMS

Integrations Supported

Alexa Smart Properties
Amadeus Travel Platform
Amazon
Infor HMS
OPERA Cloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Vouch

Date Founded

2016

Company Location

Singapore

Company Website

vouch-technologies.com

Categories and Features

Categories and Features

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