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What is Zenya?

A holistic solution tailored for contemporary businesses combines CRM, PMS, and billing functions into a single platform. This system allows for the customization of each guest's experience even before their arrival at the hotel. Guests can communicate through their chosen channels, whether that's via text, email, or voice assistants like Amazon Alexa. Typically, interactions are limited to a basic confirmation email and a follow-up survey, which do not facilitate a dynamic communication pathway. Implementing streamlined automated communication significantly enriches the guest experience from the moment they book until after they check out, all without placing additional demands on your staff. This setup enables guests to make requests prior to their arrival, receive alerts when their room is ready, give feedback while they are still on the premises, and express their appreciation once they leave. However, merely pushing guests to leave positive reviews tends to have minimal impact, making it challenging for the hotel to cultivate a robust social media presence. Additionally, building a more interactive relationship with guests can greatly improve both their satisfaction and loyalty, ultimately benefiting the hotel in the long run. Emphasizing these connections can lead to repeat business, enhancing the overall brand reputation in a competitive market.

What is Xperium?

Increase your revenue and improve productivity by leveraging our generative AI, which streamlines operations and reduces expenses through popular messaging platforms such as WhatsApp, SMS, and email. Allow guests to complete early check-ins via a web link, where they can upload necessary documents and share preferences prior to their arrival. Offer them the chance to upgrade their stay, choose food and beverage options, and explore various amenities both before they check in and during their visit. Provide guests with a customized hotel web app that holds all essential information conveniently. Keep them informed about checkout procedures, send invoices, and facilitate direct payment and checkout from their rooms. Create highly personalized and segmented promotional campaigns to boost rebookings and enhance marketing revenue. Efficiently monitor guest requests to guarantee timely service delivery while ensuring that all departmental staff stay updated on ongoing activities. This effective communication not only promotes a harmonious work environment but also significantly elevates the guest experience, leading to greater satisfaction and loyalty. In addition, by utilizing data analytics, hotels can better understand guest preferences and tailor their offerings accordingly.

Media

Media

Integrations Supported

Alexa Smart Properties
Amazon
Cloudbeds
Guesty
Hapi
Hotelogix
Mews
Misterbooking PMS
RMS Cloud
WhatsApp
eZee Reservation
mycloud PMS

Integrations Supported

Alexa Smart Properties
Amazon
Cloudbeds
Guesty
Hapi
Hotelogix
Mews
Misterbooking PMS
RMS Cloud
WhatsApp
eZee Reservation
mycloud PMS

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$3.50 per room per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zenya

Date Founded

2014

Company Location

United States

Company Website

zenya.io

Company Facts

Organization Name

Repup

Date Founded

2014

Company Location

India

Company Website

www.xperium.ai/

Categories and Features

Categories and Features

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