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What is Zephyr Squad?

Optimized test management solutions tailored for teams that utilize Jira. Seamlessly align testing results from popular automation tools and frameworks, including Cucumber, Jenkins, Selenium, and JUnit. Take advantage of customized project reports and dashboard widgets that offer insights into traceability, test executions, key defects, and other important metrics. Start incorporating both manual and automated testing with minimal disruption to your Jira configuration. Zephyr Squad is intuitive and integrates smoothly, enabling teams familiar with Jira to begin testing quickly. This tool promotes a shared understanding among all involved teams. You can also align your automated testing results with widely used open-source frameworks and top automation tools. Make informed decisions regarding software releases while ensuring that your team remains aligned. Each team member can access detailed traceability and test-metric widgets right on their Jira dashboard with ease. By leveraging Zephyr Squad's deep integration with your current test automation tools and frameworks, you can improve product quality while speeding up delivery and scaling efficiently. Furthermore, the platform encourages continuous collaboration and improvement throughout the testing lifecycle, making it an invaluable asset for any development team.

What is HelpSquad?

With HelpSquad, you can rest assured that no potential lead will slip through the cracks, as our chat agents are available around the clock to capture leads. When you sign up for HelpSquad, our dedicated team takes the time to thoroughly understand your business, ensuring that your customers receive the highest level of support possible. We pride ourselves on our ability to respond to customer inquiries in real time, transforming questions into valuable sales opportunities. Should your staff prefer to manage chats during regular business hours, our agents are fully prepared to take charge during evenings and weekends, guaranteeing that every chat is answered. Our services are also far more budget-friendly than hiring a full-time receptionist, with packages starting at a mere $185 per month. HelpSquad is committed to providing exceptional, tailored, and cost-effective 24/7 customer support across a wide range of industries. We ensure that our chat support agents receive specialized training designed specifically for your business, giving you peace of mind that assistance will always be at hand for your customers. By partnering with HelpSquad, you can concentrate on expanding your business, allowing us to manage your customer interactions smoothly and efficiently. Ultimately, our goal is to elevate your customer service experience while keeping it affordable and personalized.

Media

Media

Integrations Supported

Bamboo
Cucumber
JUnit
Jenkins
Jira
LoadNinja
ReadyAPI
Selenium
TestComplete
Zephyr Enterprise
Zephyr Scale

Integrations Supported

Facebook Messenger

API Availability

Has API

API Availability

Pricing Information

$10 per month
Free Trial Offered?

Pricing Information

$185 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

SmartBear

Date Founded

2003

Company Location

United States

Company Website

smartbear.com/test-management/zephyr-squad/

Company Facts

Organization Name

HelpSquad

Date Founded

2014

Company Location

United States

Company Website

helpsquad.com

Categories and Features

Automated Testing

Not specified

Software Testing

Not specified

Test Management

Not specified

Categories and Features

Managed Live Chat

Not specified

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