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What is Ziksta?

Ziksta is a restaurant feedback intelligence platform that helps multi-location restaurant brands transform customer feedback into clear operational insights. Restaurants receive signals from customers every day through Google Reviews and in-store feedback, but these signals often remain scattered and difficult to interpret at scale. Ziksta centralizes these signals and analyzes them using artificial intelligence, sentiment detection, and Net Promoter Score (NPS) tracking to reveal how each outlet is performing. The platform provides early visibility into operational issues such as slow service, inconsistent food quality, cleanliness problems, or staff behavior concerns. By identifying these issues before they significantly impact public ratings, restaurant brands can intervene early and protect their reputation. Ziksta delivers outlet-level performance insights rather than only showing brand-wide averages, allowing management teams to see which specific locations require attention. The platform also highlights trends over time, helping operators understand whether customer sentiment is improving or declining. Instead of presenting large volumes of raw review data, Ziksta converts feedback into structured signals and prioritized action plans that restaurant teams can execute immediately. Each outlet receives a clear monthly focus and operational recommendations based on real guest feedback. This approach reduces manual review of thousands of customer comments while ensuring that operational decisions remain data-driven. By providing a shared intelligence dashboard for leadership, operations teams, and outlet managers, Ziksta aligns the entire organization around improving guest experience. The result is stronger brand consistency, higher customer satisfaction, and better protection against reputation damage across large restaurant networks.

What is Concept Business Intelligence?

With a legacy that stretches over twenty years and a multitude of successful implementations, Infrasys has built a vast network of content clients that continues to grow. Our system's compatibility with any hardware, coupled with our outstanding support, showcases our dedication to flexibility and effectiveness. Infrasys is uniquely designed to function in both cloud and offline environments, establishing itself as one of the most versatile solutions accessible in the current market. We emphasize speed, which allows waitstaff to focus on providing exceptional service. The demanding nature of the hospitality industry necessitates strong software solutions, and Infrasys responds to this requirement with its rapid, integrated, and multilingual platform. Our intuitive interface has been crafted to deliver excellent solutions for hotel and restaurant chains, regardless of their size. Seamlessly managing multiple outlets is now a straightforward task; the transition between a bar and a restaurant is no longer a hassle. Furthermore, Infrasys simplifies the management of inventory, sales, and personnel across various locations, serving as a comprehensive cloud-based solution. Having developed point-of-sale systems for more than 7,000 establishments, we have an in-depth understanding of the unique requirements of cafes and restaurants, ensuring our clients benefit from the highest level of service. In addition to optimizing operations, Infrasys significantly improves the overall guest experience, solidifying its role as a crucial asset within the hospitality industry. Our ongoing commitment to innovation means we continually enhance our platform to meet the evolving needs of our clients.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$50
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ziksta

Date Founded

2025

Company Location

Finland

Company Website

www.ziksta.com

Company Facts

Organization Name

Shiji Group

Date Founded

1998

Company Location

China

Company Website

infrasys.shijigroup.com

Categories and Features

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

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