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What is Ziksta?

Ziksta is a restaurant feedback intelligence platform that helps multi-location restaurant brands transform customer feedback into clear operational insights. Restaurants receive signals from customers every day through Google Reviews and in-store feedback, but these signals often remain scattered and difficult to interpret at scale. Ziksta centralizes these signals and analyzes them using artificial intelligence, sentiment detection, and Net Promoter Score (NPS) tracking to reveal how each outlet is performing. The platform provides early visibility into operational issues such as slow service, inconsistent food quality, cleanliness problems, or staff behavior concerns. By identifying these issues before they significantly impact public ratings, restaurant brands can intervene early and protect their reputation. Ziksta delivers outlet-level performance insights rather than only showing brand-wide averages, allowing management teams to see which specific locations require attention. The platform also highlights trends over time, helping operators understand whether customer sentiment is improving or declining. Instead of presenting large volumes of raw review data, Ziksta converts feedback into structured signals and prioritized action plans that restaurant teams can execute immediately. Each outlet receives a clear monthly focus and operational recommendations based on real guest feedback. This approach reduces manual review of thousands of customer comments while ensuring that operational decisions remain data-driven. By providing a shared intelligence dashboard for leadership, operations teams, and outlet managers, Ziksta aligns the entire organization around improving guest experience. The result is stronger brand consistency, higher customer satisfaction, and better protection against reputation damage across large restaurant networks.

What is Spiral?

Meet Spiral, an innovative solution that transforms customer feedback into actionable insights. Our cutting-edge AI analyzes responses from multiple channels to pinpoint potential issues before they arise. With its seamless integration capabilities, Spiral empowers you to achieve remarkable outcomes and gain clarity by highlighting specific areas that require attention. The real-time tracking feature, powered by Sight AIâ„¢, keeps you updated continuously, allowing for quick responses to emerging concerns. Built to integrate smoothly with the most popular CRMs, Spiral evolves with your business, accommodating increasing volumes of feedback while enhancing its analytical precision. By addressing issues proactively, you can streamline your operations and avert minor inconveniences from escalating into major problems by identifying trends early on. Enjoy the efficiency of monitoring all feedback simultaneously, as our AI tirelessly evaluates customer input throughout the day, helping you observe tangible improvements in your operations. Leveraging the strength of real-time insights empowers you to make strategic decisions that propel your business forward, ultimately fostering sustained growth. Embrace Spiral and watch as it transforms the way you engage with customer feedback.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$50
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Ziksta

Date Founded

2025

Company Location

Finland

Company Website

www.ziksta.com

Company Facts

Organization Name

Spiral Technologies

Company Location

United States

Company Website

www.spiralup.co

Categories and Features

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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