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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Fast Response AI?

Fast Response AI is an intelligent, always-on virtual receptionist that automates inbound and outbound communication for businesses, improving customer service and operational efficiency. The platform offers a wide array of functionalities, such as automated scheduling, lead qualification, and real-time customer query responses, allowing businesses to reduce the need for human intervention in routine tasks. It can operate 24/7, answering customer questions, booking meetings, and ensuring no sales opportunity is missed. The AI-powered assistant is fluent in 29 languages, making it ideal for businesses with international customers. Fast Response AI also integrates seamlessly with calendars, ensuring that appointment times are automatically set without the risk of double-booking. The platform’s call handling capabilities extend to both inbound and outbound calls, with unlimited concurrent call handling, and businesses can easily track interactions with call summaries, recordings, and transcripts. Additionally, it supports simple calendar integrations, making scheduling effortless, and can transfer calls to human agents when necessary for more complex inquiries. The system also features a user-friendly interface, providing businesses with a powerful tool to automate their communication processes while maintaining high-quality customer interactions.

Media

Media

No images available

Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$49/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Fast Response AI

Date Founded

2025

Company Location

United States

Company Website

www.fastresponse.ai

Categories and Features

Categories and Features

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