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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is FastTrack?

Infinitus empowers healthcare businesses with FastTrackâ„¢, an AI-driven copilot that automates complex administrative tasks to maximize productivity. Whether it's skipping hold times or navigating through over 1,000 payor IVR systems, FastTrackâ„¢ ensures employees can complete more calls in less time without sacrificing service quality. With AI capabilities such as intelligent call initiation, auto IVR navigation, and parallel call processing, Infinitus significantly reduces employee burden and improves workflow efficiency. This enterprise-ready solution is purpose-built for healthcare tasks like claims, prior authorizations, and benefit verification. FastTrackâ„¢ integrates seamlessly with popular CRMs and EHRs and is HIPAA and SOC 2 Type 2 compliant, making it a trusted tool for Fortune 50 companies in the healthcare industry. Designed to scale with your business, Infinitus offers a secure, compliant, and powerful solution to help healthcare providers serve more patients without adding staff.

Media

Media

Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Infinitus

Date Founded

2019

Company Location

United States

Company Website

www.infinitus.ai/product/ai-copilots/

Categories and Features

Categories and Features

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