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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Goodcall?

Goodcall serves as a cutting-edge AI-driven phone assistant designed to enhance customer interactions for a diverse range of businesses, from emerging startups to established corporations. By leveraging advanced natural language processing, it operates 24/7, efficiently handling numerous tasks, including lead generation, appointment scheduling, and addressing frequently asked questions. With response times consistently under half a second and personalized conversation flows, Goodcall fosters productive and engaging interactions, significantly elevating the customer experience. The platform seamlessly integrates with various business tools like CRM systems and calendars, allowing companies to streamline their operations without necessitating extensive technical knowledge. Organizations can implement their AI phone assistant in minutes, benefiting from features such as spam call filtering, customized greetings, and detailed call analytics. Having successfully managed over 4 million calls in the U.S. and gaining the confidence of countless businesses, Goodcall opens up advanced AI voice technology for widespread use, proving to be a crucial resource in contemporary customer service. Moreover, its intuitive interface and quick setup make it an appealing option for businesses eager to improve their customer engagement strategies and overall operational efficiency.

Media

Media

Integrations Supported

Axis LMS
Calendly
Copilot
Gmail
GoHighLevel
Google Calendar
Google Cloud Platform
Google Sheets
Google Voice
Housecall Pro
HubSpot CRM
LeadConnect
Microsoft Dynamics 365
Microsoft Teams
ServiceTitan
Slack
Zapier

Integrations Supported

Axis LMS
Calendly
Copilot
Gmail
GoHighLevel
Google Calendar
Google Cloud Platform
Google Sheets
Google Voice
Housecall Pro
HubSpot CRM
LeadConnect
Microsoft Dynamics 365
Microsoft Teams
ServiceTitan
Slack
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$59 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Goodcall

Date Founded

2021

Company Location

United States

Company Website

www.goodcall.com

Categories and Features

Categories and Features

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