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What is Zo?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is SkipCalls?

SkipCalls is a groundbreaking platform that utilizes AI voice agents to revolutionize how businesses and consumers communicate via phone. For business clients, it provides 24/7 AI phone agents that effortlessly connect with numerous CRM platforms, including Salesforce and HubSpot, and sync with calendar tools like Google Calendar and Outlook, as well as helpdesk software. The platform features state-of-the-art voice AI capabilities such as natural language understanding, real-time transcription, and detailed analytics, alongside customizable AI personas to match a brand's unique identity. On the consumer side, SkipCalls acts as an AI-powered voicemail and outbound call assistant, effectively reducing phone-related stress by managing appointment bookings, screening calls, filtering spam, and providing instant call summaries. The platform also offers support for webhooks, REST APIs, and Model Context Protocol (MCP), facilitating easy integration into current workflows. This makes it particularly advantageous for industries such as healthcare, legal services, and retail, as well as any service-oriented businesses aiming to streamline their phone interactions. In essence, SkipCalls is dedicated to boosting operational efficiency and enhancing the overall experience of telephone communication. By focusing on both business and consumer needs, it creates a more productive environment for all users.

Media

Media

Integrations Supported

Discord
Google Cloud Platform
HubSpot CRM
Slack
Telegram
Zapier

Integrations Supported

Discord
Google Cloud Platform
HubSpot CRM
Slack
Telegram
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$3.99
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zo

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

SkipCalls

Date Founded

2025

Company Location

United States

Company Website

skipcalls.app

Categories and Features

Categories and Features

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