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What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Suzee AI?

Suzee AI is a revolutionary voice assistant designed to ensure businesses never miss customer calls by providing 24/7 intelligent call handling with natural conversations. Unlike traditional answering machines, Suzee truly understands your business—answering questions about your services, booking appointments, and forwarding urgent calls only when necessary. Whether you’re busy with work, in meetings, or resting after hours, Suzee maintains professionalism by handling all calls seamlessly and accurately. Once trained, Suzee remembers your business details like hours of operation, pricing, and frequently asked questions, delivering personalized responses in over 50 languages to serve diverse customer bases. Businesses across industries, from property management to healthcare and plumbing, have benefited by drastically reducing missed calls and increasing customer conversions. Suzee also filters spam calls effectively and escalates emergencies immediately to the right contacts. You control when Suzee answers calls—whether during business hours, after hours, or all day long. Setup is straightforward and can be completed in under 10 minutes without changing your current phone number. By automating call handling, Suzee saves businesses valuable time and boosts revenue by improving customer engagement. Trusted by many, Suzee AI acts as a virtual receptionist who never gets tired or overwhelmed.

Media

Media

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Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$79
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Suzee AI

Date Founded

2025

Company Location

United States

Company Website

suzeeai.com

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