Ratings and Reviews 2,215 Ratings
Ratings and Reviews 7 Ratings
What is Zoho Assist?
Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.
What is Dameware Remote Everywhere?
Dameware Remote Everywhere (DRE) from SolarWinds® is an effective remote support tool that enables IT specialists to efficiently connect to any device or system in order to address issues. With its strong visibility features and communication options, it facilitates prompt problem resolution while enhancing user satisfaction. DRE is equipped with a robust set of tools, comprehensive reporting, and session monitoring capabilities, all offered at a significantly lower price compared to high-end premium alternatives. This makes it an attractive option for organizations looking to improve their IT support efficiency without breaking the bank.
Integrations Supported
FirmScribe
AgencyPlatform
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
API Availability
Has API
API Availability
Pricing Information
$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Version
Free Trial Offered?
Pricing Information
Starting price is $540 for: unlimited registered users, 1 concurrent technician per license, and 500 endpoints per license.
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux
Supported Platforms
Windows
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
India
Company Website
www.zoho.com/assist/
Company Facts
Organization Name
SolarWinds
Date Founded
1999
Company Location
United States
Company Website
www.solarwinds.com/dameware-remote-everywhere
Categories and Features
Co-Browsing
Not specified
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Live Chat
Remote Access
Remote Support
Screen Sharing
Video Chat
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording
Secure Remote Access
Not specified
Categories and Features
Help Desk
Not specified
IT Management
Not specified
ITSM
Not specified
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer