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What is Zoho Assist?

Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.

What is Devolutions Gateway?

Traditional methods of remote access, like Virtual Private Networks (VPNs), often present various obstacles, such as complexity, performance issues, and possible security risks. In contrast, Devolutions Gateway offers a more secure alternative by creating lightweight, memory-safe tunnels that activate only when necessary. This approach is especially advantageous for managing external contractors or remote IT staff, as it guarantees that sessions are securely transmitted without jeopardizing the safety of backend servers. The Gateway supports various protocols, including RDP (Remote Desktop Protocol), SSH (Secure Shell), VNC (Virtual Network Computing), and PowerShell, all enabled through just-in-time (JIT) access utilizing pre-approved tokens. The Remote Access Management suite includes vital elements such as Devolutions Launcher for effortless one-click access, Hub or Server for credential management and storage, as well as role-based access control (RBAC) to ensure users can only access information they are authorized to view. Furthermore, every action within the system is carefully logged for accountability. Together, these capabilities replace conventional VPNs with a rapid, adaptable, and auditable access system—making it an excellent option for organizations that prioritize security alongside ease of use. This contemporary solution not only improves operational efficiency but also reinforces overall cybersecurity strategies, ensuring that businesses can operate securely in an increasingly digital landscape. Moreover, by streamlining access management processes, organizations can focus more on their core activities while maintaining robust protection against potential threats.

Media

Media

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Integrations Supported

FirmScribe
AgencyPlatform
Devolutions Remote Desktop Manager
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
Slack
Spiceworks Network Monitor
Truto
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho Directory
Zoho SalesIQ

Integrations Supported

FirmScribe
AgencyPlatform
Devolutions Remote Desktop Manager
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
Slack
Spiceworks Network Monitor
Truto
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho Directory
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Version
Free Trial Offered?

Pricing Information

$20/month/user
Remote access management : $20 USD/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/assist/

Company Facts

Organization Name

Devolutions

Date Founded

2010

Company Location

Canada

Company Website

devolutions.net

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Categories and Features

VPN

Anonymous Browsing
DNS Leak Protection
For Digital Security
For Financial Security
For Gaming
For Streaming
Kill Switch
Multi-Language
Multi-Protocol
Peer-to-Peer
Policy Management
Remote Access
Web Inspection
White Label

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