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Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is Zoho Assist?

Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.

What is Termiverse?

Termiverse is a comprehensive platform designed to provide secure remote access, efficient device management, and effective remote support all in one place. It supports attended access via live screen sharing through WebRTC and unattended access with a lightweight, browser-based agent, in addition to offering full SSH terminal capabilities using xterm.js and clientless RDP/VNC sessions. Users can easily navigate through all sessions and managed devices, which are organized within a centralized connection hub and categorized based on user-defined groups. The platform prioritizes security and governance through detailed role-based access control (RBAC), extensive audit logs, session recordings for SSH/RDP/VNC, a stringent four-eyes approval process, firewall tunneling, and Wake-on-LAN functionalities for devices behind NAT. Additionally, it allows for white-labeling with a custom domain, features for bulk deployment and monitoring, AES-256 encrypted backups, and a self-hosted solution that guarantees full data sovereignty. Designed specifically for IT support, helpdesk teams, managed service providers (MSPs), resellers, and system integrators, Termiverse offers a cloud-based solution starting at EUR 40 per month, accommodating an unlimited number of users and devices. Its diverse functionalities make Termiverse an exceptional tool for contemporary IT management and support needs. Users can benefit from its scalability and flexibility, adapting the platform to their specific operational requirements.

Media

Media

No images available

Integrations Supported

FirmScribe
AgencyPlatform
Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
Spiceworks Network Monitor
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho Directory
Zoho SalesIQ

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Version
Free Trial Offered?

Pricing Information

EUR 40/month (unlimited users)

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/assist/

Company Facts

Organization Name

NGS UG (haftungsbeschränkt)

Company Location

Germany

Company Website

www.termiverse.com/en/

Categories and Features

Co-Browsing

Not specified

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Live Chat
Remote Access
Remote Support
Screen Sharing
Video Chat

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Secure Remote Access

Not specified

Categories and Features

Secure Remote Access

Not specified

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