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What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is AR Genie?

AR Genie stands out as a premier provider of B2B hardware support services. Their groundbreaking software transforms the way technical problems are addressed. By integrating augmented reality (AR), artificial intelligence (AI), and video support, they deliver an unrivaled training and remote assistance experience. With AR Genie, users can tackle intricate technical challenges, offer effective remote help, and enhance the capabilities of both customers and technicians through an engaging and interactive platform. This innovative approach not only simplifies problem-solving but also enriches the overall user experience.

Media

Media

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Genesys Cloud CX
Salesforce
Zendesk

API Availability

API Availability

Pricing Information

$15 per month
Free Version

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

AR Genie

Date Founded

2017

Company Location

United States

Company Website

www.argenie.ai/

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Categories and Features

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