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What is Zoho Zia?

Meet Zia, your smart assistant crafted to optimize your business processes. From extracting customer insights to drafting important documents and checking sales statistics, Zia diligently simplifies your everyday tasks. Generating reports is incredibly straightforward; for example, if you request, "display support tickets by channel for this month," Zia can promptly generate a bar chart for your review. The next time you're navigating a spreadsheet, just ask Zia to create a chart or a pivot table for enhanced data visualization. Leveraging cutting-edge natural language processing, Zia understands your inquiries with remarkable accuracy. Additionally, she evaluates the sentiment and context of incoming support tickets, sorting them effectively to ensure they are assigned to the appropriate team member. By tracking patterns, Zia can alert you to any anomalies as they occur. When you look up a customer, Zia provides a detailed overview of all interactions, including emails, support inquiries, transactions, and pertinent documents or presentations. You can even engage with messages or modify details directly from the search outcomes, further streamlining your workload. With Zia as your ally, your focus can remain on the most important aspects: developing your business and improving customer experiences while enjoying the benefits of enhanced productivity.

What is Microsoft Viva Sales?

Viva Sales harnesses the power of generative AI to automatically create content within Microsoft 365 applications, resulting in better customer engagement and increased productivity for sales professionals. By integrating generative AI with CRM systems and Microsoft 365 data, users can gain real-time insights and automate content creation, enabling them to prioritize building meaningful connections with their customers. The platform simplifies the process of relationship-building by automating tasks such as generating emails and managing data entry through advanced AI technologies. Experience heightened efficiency with actionable insights that are seamlessly incorporated into your daily workflow, combining data from Microsoft 365 applications with any CRM system you choose to utilize. Stay on track with AI-driven analytics that provide valuable recommendations and timely reminders, ensuring you never miss a beat in your customer interactions. Whether your organization operates with Salesforce or Dynamics 365 Sales, you can always stay informed about your customer engagements. By adopting these innovative tools, you not only streamline your workflow but also revolutionize the manner in which you connect with clients, fostering deeper and more productive relationships. This transformative approach ultimately leads to a more efficient sales process and greater overall success.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Viva
Microsoft Viva Engage
Salesforce
Zoho CRM

Integrations Supported

Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Viva
Microsoft Viva Engage
Salesforce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/zia/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/microsoft-viva/sales

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