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What is ZoomInfo Copilot?

Introducing ZoomInfo Copilot, a groundbreaking AI-driven tool designed to revolutionize your sales approach. This innovative solution provides your teams with a significant edge, allowing them to focus on the most promising accounts, thereby increasing their selling time and accelerating their overall success. Copilot brings together high-quality data and insights while utilizing sophisticated AI technology to prioritize accounts and offer personalized recommendations that improve decision-making and instill confidence in sales efforts. By integrating numerous signals and data points, Copilot crafts customized account summaries that deepen your understanding of customers. This powerful tool conducts vital research and analysis in just seconds, providing actionable insights that enable quick and effective decision-making. The success of AI relies heavily on the quality of the data it processes. By merging your information with our premium, validated, and privacy-compliant ZoomInfo data, Copilot creates an unmatched and reliable foundation that fuels its trustworthy insights and outcomes. With Copilot in your sales arsenal, teams can look forward to not only greater efficiency but also more refined and strategic methods in targeting their objectives, ultimately leading to a more successful sales journey.

What is Operata?

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Media

Media

Integrations Supported

Ada
Amilia SmartRecâ„¢
Boost.ai
Calabrio ONE
Cartesia Sonic
Cisco Webex
Daily
Decagon
Generative Studio X by OneReach.ai
Genesys Cloud CX
Gryphon ONE
Hume AI
LivePerson
Observe.AI
Odigo
RingCentral RingCX
SoundHound
Sprinklr
Vapi AI
ZoomInfo Chat

Integrations Supported

Ada
Amilia SmartRecâ„¢
Boost.ai
Calabrio ONE
Cartesia Sonic
Cisco Webex
Daily
Decagon
Generative Studio X by OneReach.ai
Genesys Cloud CX
Gryphon ONE
Hume AI
LivePerson
Observe.AI
Odigo
RingCentral RingCX
SoundHound
Sprinklr
Vapi AI
ZoomInfo Chat

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.0060 per agent minutes
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ZoomInfo

Date Founded

2007

Company Location

United States

Company Website

www.zoominfo.com/copilot

Company Facts

Organization Name

Operata

Date Founded

2017

Company Location

United States

Company Website

operata.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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