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What is Zuken GENESYS?

GENESYS, developed by Zuken, represents a cutting-edge platform for model-based systems engineering, streamlining the management and exchange of product information so that teams can focus on fostering innovation. This platform integrates the complete engineering process, starting from the concept phase and extending through verification and validation within a cohesive environment that captures critical product information at multiple tiers, including overarching use cases, system context, definitions of systems and subsystems, as well as complex design relationships. By guaranteeing that each system design remains coherent, consistent, and comprehensive, GENESYS equips users with sophisticated authoring tools, which include automatic generation of diagrams and rule-based formatting features. Furthermore, it supports the validation of logical consistency and behavior through executable models, ensuring compatibility with existing authoring software. Utilizing the Comprehensive Systems Definition Language (CSDL) aligned with the Systems Modeling Language (SysML) standard, GENESYS achieves a remarkable level of semantic accuracy, thereby improving the quality of engineering outputs. This powerful tool not only enhances the design workflow but also promotes collaboration among diverse teams, ultimately resulting in more innovative and efficient product development. As a result, organizations can expect a significant improvement in their engineering processes, driving them toward greater success in competitive markets.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Genesys Cloud CX
Pointel DCCM

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zuken

Date Founded

1976

Company Location

Japan

Company Website

www.zuken.com/us/product/mbse-with-genesys/

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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