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What is Zuper?

Begin your journey at no cost and elevate your business using digital bookings, intelligent dispatching, and top-tier reporting and analytics. Our exceptional all-in-one platform empowers clients to fulfill all their requirements in one place. You can effectively oversee your workforce, ensuring that the appropriate team is dispatched to the correct location at the optimal time, equipped with essential information. Our real-time insights into key performance indicators grant you a comprehensive perspective on your operations. By integrating data-driven decision-making into your strategy, you can enhance your business outcomes. Collaborate effortlessly with your field teams from any location at any time to enrich customer interactions and achieve quicker returns on investment with Zuper. The management of field service operations revolves around work orders, and Zuper's work-order management tool simplifies the processes of managing, tracking, and completing tasks. This feature encompasses technician assignment, job execution, and post-job debriefing. Additionally, the user-friendly drag-and-drop functionality allows you to easily incorporate checklist items into your work orders, giving you the flexibility to customize your workflow seamlessly. Tailor every aspect of your work orders to match your unique operational needs.

What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

Media

Media

Integrations Supported

Salesforce
Centiro
Dropbox
Jotform
Microsoft Teams
Partful
SAP Concur
Slack
SurveyMonkey
Twilio
Zendesk

Integrations Supported

Salesforce
Adobe Real-Time CDP
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Salesforce Agentforce Net Zero
Salesforce Agentforce Service

API Availability

Has API

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zuper

Company Location

United States

Company Website

zuper.co

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Categories and Features

Cleaning Services

Not specified

Electrical Contractor

Not specified

Field Service Management

Billing & Invoicing
Dispatch Management
Quotes / Estimates
Routing
Scheduling
Work Order Management

HVAC

Not specified

Landscape Management

Not specified

Plumbing

Not specified

Roofing

Not specified

Solar

Not specified

Work Order

Not specified

Workforce Management

Employee Lifecycle Management
Scheduling

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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