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What is Zywave Client Cloud?

Numerous agencies claim to provide exceptional customer service, but what tangible tools and resources can you truly offer to improve that experience? Enhance the client experience by utilizing Zywave’s Client Cloud, which provides your clients with a centralized hub of tools and resources designed to tackle their specific business challenges. From HR support and compliance guidance to employee training and beyond, Zywave’s Client Cloud delivers everything required for maintaining excellent customer service all year round. By positioning yourself as a dependable advisor, you can assist your clients in navigating the complex world of compliance and risk management. By granting them access to a comprehensive suite of tools and an extensive library of content, you empower them to maintain compliance and avoid potential penalties. Furthermore, implementing training courses via a user-friendly learning management system (LMS) simplifies the process, ensuring that you can effectively support the needs of your clients and their teams. This holistic method not only fortifies client relationships but also elevates the overall value you provide as their trusted partner, ultimately contributing to long-term success for both you and your clients. As you continue to innovate and adapt your offerings, you'll find even more ways to solidify your position as an indispensable resource in their business journey.

What is CloudRadial?

Demonstrating a contemporary Managed Service Provider (MSP) involves showcasing a singular, white-labeled client portal that leverages automation to facilitate Ticketing, Service Catalog management, Reporting, Client Training, and Communication. This platform seamlessly integrates with tools like Office 365, ConnectWise, Autotask, Syncro, and BMS, allowing for centralized management of all client interactions within a secure environment. By creating a fluid experience for clients that spans from ticketing to account management, you can enhance satisfaction and engagement. It’s essential for the service catalog to be user-friendly, ensuring that clients can easily navigate and purchase services from your MSP. Since there can often be discrepancies between the information you possess and what your clients provide, CloudRadial’s fully customizable intake questions and ticket triaging help streamline this process. To effectively encourage your clients to utilize the portal for service requests, it’s crucial to convey the value and convenience that it offers. By prioritizing user experience, you foster a more productive relationship that benefits both parties.

Media

Media

Integrations Supported

Addigy
Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto Workplace
Domotz
Hudu
Kaseya BMS
Microsoft 365
MyGlue
Network Glue
SkyKick
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat
Zomentum

Integrations Supported

Addigy
Autotask PSA
Bigger Brains
ConnectBooster
ConnectWise CPQ
ConnectWise PSA
Datto RMM
Datto Workplace
Domotz
Hudu
Kaseya BMS
Microsoft 365
MyGlue
Network Glue
SkyKick
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat
Zomentum

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$195 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zywave

Date Founded

1995

Company Location

United States

Company Website

www.zywave.com

Company Facts

Organization Name

Azurative

Date Founded

2018

Company Location

United States

Company Website

www.cloudradial.com

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

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