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What is allswers?

Allswers converts subjective opinions into practical business insights, acting as an experience management platform that improves decision-making with real-world data. It excels at producing impactful surveys, which not only strengthen customer and employee loyalty but also evaluate the efficiency of various processes. Our expertise lies in designing surveys that uncover unique insights regarding the experiences of your essential stakeholders. We concentrate on measuring the worth of your company's operations while automating the tracking of customer interactions to better understand their behaviors. Furthermore, we assist you in evaluating the characteristics, advantages, and values that consumers associate with your brand. Engaging employees is also a crucial aspect, as it can significantly boost productivity. We monitor quality indicators to ensure adherence to set standards and practices. Effective experience management is vital for identifying growth opportunities, and we simplify operations by developing automated workflows and integrations that yield meaningful insights. Overall, Allswers equips organizations to utilize feedback effectively, fostering an environment of continuous improvement while also adapting to the evolving needs of the market.

What is InsightSofa?

For more than 11 years, a solution from the Czech Republic has been improving customer satisfaction for international corporations through its effective collection, analysis, and management of customer experiences. This comprehensive tool is fully compliant with GDPR and adheres to the ISO27001 standard, making it a trustworthy option for managing customer experiences professionally. It features automated online surveys that promote smooth communication, and kiosks located on-site enable feedback collection from customers who may not have direct interaction with the company. By employing this method, businesses can quickly and effectively gauge customer feelings about their services. Insights are typically available within a two-week timeframe, allowing companies to address issues with dissatisfied clients promptly and mitigate the risk of losing them to competitors. The system is also crafted to ensure that each unhappy customer is given the necessary attention, which helps to build a stronger relationship between businesses and their customers. In essence, this cutting-edge solution equips companies to consistently enhance their products and services by leveraging real-time feedback, fostering a culture of continuous improvement and responsiveness. Furthermore, as organizations adapt to this innovative approach, they can expect to see a marked increase in overall customer loyalty and retention.

Media

Media

Integrations Supported

Axis LMS
Mailchimp
Make
Microsoft Power BI
PrestaShop
Salesforce
Shopify
WooCommerce
Zapier
Zoho CRM

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

€85 per user per month
Free Trial Offered?

Pricing Information

$89 per user per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

allswers

Company Location

Spain

Company Website

www.allswers.com

Company Facts

Organization Name

ROUCEK Group

Date Founded

2013

Company Location

Czech Republic

Company Website

www.insightsofa.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Analytics
Dashboard
Feedback Management
Survey Management

Customer Satisfaction

Analytics
Call Reporting
Feedback Collection
Survey Management

Employee Engagement

Feedback Management
Performance Management
Pulse Surveys

NPS

Not specified

Survey

Not specified

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

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