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What is bten?

By monitoring your sales, we enable evaluation requests that encourage your customers to freely share their positive feedback while inviting them to contact your business if they experience any dissatisfaction. Directly engaging with your customers through our platform not only demonstrates your appreciation for their input but also improves their overall satisfaction levels. When individuals take the time to leave either a positive or negative review, these insights become essential indicators for where you should focus your resources or make necessary enhancements. Sustaining genuine engagement with your customers doesn't need to be an expensive or time-consuming endeavor. Bten provides you with powerful communication tools designed to increase your profits effectively. Each interaction can be personalized to align with your brand and tailored to gather valuable insights, all while offering your customers an experience that can drive growth for your business. Ultimately, discussions about the importance of follow-through in customer interactions underscore the vital role that Bten plays in establishing that connection. This integration not only simplifies communication but also empowers you to nurture enduring relationships with your clientele, ensuring that your business thrives in the long run. By leveraging these strategies, you can create a sustainable feedback loop that continuously enhances both customer satisfaction and business performance.

What is Qualtrics XM for Customer Experience?

Qualtrics’ XM for Customer Experience stands out as the premier marketing platform designed to enhance strategies for customer engagement. This innovative solution is dedicated to assisting businesses in fostering customer loyalty while simultaneously minimizing churn rates. It offers a comprehensive set of tools that enable organizations to assess customer experiences, set benchmarks, forecast trends, and monitor improvements over time. Renowned for its agility, Qualtrics XM Customer Experience simplifies the process for companies to oversee, react to, and elevate every interaction within the customer journey. Furthermore, it empowers organizations to engage in meaningful dialogues with their customers, evaluate their experiences at various touchpoints, and anticipate critical factors that influence satisfaction. By driving actionable insights across the entire organization, Qualtrics for Customer Experience ensures that businesses can adapt and thrive in a competitive landscape. Ultimately, it serves as a vital resource for companies aiming to revolutionize their customer experience initiatives.

Media

Media

Integrations Supported

Salesforce
Adobe Analytics
Chattermill
Contentsquare
Google Business Profile
Grade.us
Jira Work Management
Marketo
Quantum Metric
Rayven
ReviewTrackers
ServiceNow
Slack
Tableau
TheyDo Journey AI
Tray.ai
Tremendous
WhatsApp
WooCommerce
Zendesk

Integrations Supported

Salesforce
Adobe Analytics
Chattermill
Contentsquare
Google Business Profile
Grade.us
Jira Work Management
Marketo
Quantum Metric
Rayven
ReviewTrackers
ServiceNow
Slack
Tableau
TheyDo Journey AI
Tray.ai
Tremendous
WhatsApp
WooCommerce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Bten

Date Founded

2019

Company Location

United States

Company Website

bten.us

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com/frontline/

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

NPS

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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