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What is cc-Modeler Professional?

cc-Modeler Professional Software delivers powerful tools aimed at improving the efficiency and scheduling of call centers, no matter their scale. This software simplifies the staffing process, enabling you to enhance service quality, identify staffing gaps, and ultimately foster a more favorable experience for your clientele. It is suitable for any organization handling incoming calls, such as call centers, help desks, and support teams. The platform assists in accurately assessing your staffing needs for different times of the day, effectively accommodating multiple shifts and break schedules to optimize agent availability and coverage. Furthermore, it offers in-depth performance analytics that align with your service level goals, aiding in the reduction of agent overload and boosting overall productivity within the call center. By decreasing the average speed of answer (ASA) and promoting consistency in service delivery, you can considerably reduce the number of abandoned calls, which in turn raises customer satisfaction. Leveraging cc-Modeler allows organizations to not only enhance their operational frameworks but also cultivate a more agile and customer-focused atmosphere. This ultimately leads to a more efficient workforce that is better equipped to address customer needs effectively.

What is JobWatch?

JobWatch provides a robust CRM that centralizes all customer data, giving you a complete and integrated view of every account, contact, location, and contract. This platform enhances efficiency for your back office team, allowing them to access customer information and histories almost instantaneously. Consequently, customer interactions can be managed swiftly and effectively, including the scheduling of new jobs and tracking all calls, tasks, and activities linked to each account. With JobWatch, overseeing contracts is a breeze; you can establish an unlimited variety of job types customized for each customer, including their agreed rates for labor, parts, delivery, and travel costs. This feature guarantees accurate billing and invoicing, protecting your revenue while boosting customer satisfaction levels. Furthermore, JobWatch CRM keeps an extensive record for every customer account, enabling quick retrieval of calls, tasks, activities, jobs, invoices, and essential documents, such as completed job cards, which supports enhanced decision-making and service delivery. The integration of these functions not only streamlines operations but also fosters stronger relationships with customers by ensuring their needs are met effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$35 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

KoolToolz.com

Company Website

kooltoolz.com

Company Facts

Organization Name

Orbital Solutions

Company Location

Australia

Company Website

www.orbitalsolutions.com.au

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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