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What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

What is Checkbox Survey?

Checkbox is a secure survey and feedback platform that helps organizations design, distribute, manage, and analyze surveys across a wide range of research and operational use cases. The platform includes a no-code survey editor with advanced logic so business users can build sophisticated questionnaires without depending on software developers. Teams can create fully branded experiences using custom domains, company logos, visual styling, and their own email infrastructure. Dynamic user profiles allow organizations to personalize surveys using existing respondent data and keep profile information updated over time. Survey campaigns can be distributed through channels including email, SMS, and WhatsApp, helping organizations reach respondents through the communication methods they already use. Checkbox provides analytics and reporting tools for examining results and turning feedback from customers, employees, citizens, patients, students, and other stakeholders into usable insights. Developers can connect Checkbox with other systems through its REST API, webhooks, and integration capabilities. Cloud deployments can be hosted in Australia, Canada, Europe, or the United States, giving organizations greater control over data residency. Checkbox also offers an on-premises edition that can run on an organization’s own infrastructure and supports Active Directory or LDAP, custom mail servers, domains, APIs, and dedicated implementation support. Enterprise security features include permissions management, SAML SSO, audit logs, custom data-retention policies, and deployment controls intended for organizations with stricter governance requirements. Checkbox is designed for enterprises, government agencies, healthcare organizations, financial institutions, legal teams, educational institutions, researchers, and other organizations that need flexible and secure survey software at scale.

Media

No images available

Media

Integrations Supported

Zendesk
BMC Helix
Freshservice
Jira Service Management
ServiceNow

Integrations Supported

Zendesk
Amazon Web Services (AWS)
Asana
HubSpot CRM
Mailchimp
Microsoft Teams
PayPal
Salesforce
Shopify
Slack
Trello
Zapier

API Availability

API Availability

Has API

Pricing Information

Contact for pricing

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Company Facts

Organization Name

Checkbox Survey

Date Founded

2002

Company Location

United States

Company Website

www.checkbox.com

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Employee Survey

Not specified

Market Research

Not specified

NPS

Not specified

Online Form Builders

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video

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