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What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

What is Exalate?

Attention Slashdot users! Prepare to transform the way your team collaborates and integrates with Exalate, a robust solution that delivers unmatched flexibility in synchronizing various platforms such as Jira, ServiceNow, Zendesk, Github, Salesforce, and Azure DevOps, ensuring a smooth exchange of data and unified processes. By dismantling the walls that separate different tools and systems, Exalate helps you eliminate data silos, significantly enhancing your team's productivity. With this innovative tool, your teams can operate in harmony, regardless of their chosen work management platforms, paving the way for extraordinary collaboration and operational efficiency. Experience the future of teamwork with Exalate and unlock your team's full potential.

Media

No images available

Media

Integrations Supported

Jira Service Management
ServiceNow
Zendesk
BMC Helix
Freshservice

Integrations Supported

Jira Service Management
ServiceNow
Zendesk
Azure DevOps
GitHub
Jira
Jira Work Management
Salesforce

API Availability

API Availability

Pricing Information

Contact for pricing

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Company Facts

Organization Name

Exalate

Date Founded

2011

Company Location

Belgium

Company Website

exalate.com

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Integration

Multiple Data Sources
Web Services

iPaaS

Cloud Data Integration
Embedded iPaaS
Pre-Built Connectors
Workflow Management

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