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What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

What is Simplesat?

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

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Integrations Supported

Freshservice
Jira Service Management
ServiceNow
Zendesk

Integrations Supported

Freshservice
Jira Service Management
ServiceNow
Zendesk
Autotask PSA
BrightGauge
ConnectWise PSA
Easyflow
Exclaimer
Gmail
Mailchimp
RangerMSP
Replyify
Slack
Spiceworks MSP
Strategy Overview
Trengo
Zapier
ZenMaid Software
Zoho Desk

API Availability

API Availability

Has API

Pricing Information

Contact for pricing

Pricing Information

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Company Facts

Organization Name

Pronto Holdings

Date Founded

2016

Company Location

United States

Company Website

www.simplesat.io

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Customer Feedback

Not specified

Customer Satisfaction

Analytics
Feedback Collection
Survey Management

NPS

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey

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