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What is ciopulse?

Ciopulse is distinguished as the only customer feedback platform fundamentally based on Net Promoter principles, specifically designed for IT service management. In contrast to traditional satisfaction surveys that often produce generic ratings and low response rates hovering around 5 percent, ciopulse utilizes NPS micro-surveys that are triggered immediately following ticket resolution. This platform integrates effortlessly with widely-used tools such as ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. With an array of features readily available, ciopulse provides NPS trend dashboards organized by teams and agents, along with productivity metrics highlighted through lost minutes and comparative analyses that evaluate internal IT services alongside managed service providers. Furthermore, PulseAI smartly identifies themes from open-text feedback, greatly enriching the interpretation of customer sentiments. As a recognized ServiceNow Select Partner, ciopulse features a certified Store app that ensures an efficient installation experience, automatic updates, and maintains data security within the customer’s ServiceNow environment. This strategic partnership with ServiceNow not only optimizes the user experience but also instills confidence in organizations aiming for impactful feedback solutions. Overall, ciopulse stands out as a comprehensive tool that not only captures valuable customer insights but also enhances service management effectively.

What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

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Integrations Supported

Freshservice
Zendesk

Integrations Supported

Freshservice
Zendesk
Agolix by Assessment Generator
AmplifAI
Bold BI
Cloudbeds
Cyfe
EasySendy Pro
Mobile Text Alerts
Raklet
Rambox
Revenera Usage Intelligence
Scoro
Slemma
StarfishETL
Visme
Watershed
Wishpond
Xoxoday
iNCOM

API Availability

API Availability

Pricing Information

Contact for pricing

Pricing Information

$25 per user per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ciopulse

Date Founded

2013

Company Location

Australia

Company Website

www.cio-pulse.com

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Categories and Features

Customer Feedback

Not specified

NPS

Not specified

Categories and Features

Customer Feedback

Not specified

Employee Survey

Not specified

Forms Automation

Not specified

Market Research

Data Management
Email / Online
Paper-Based
Statistical Analysis
Survey Management

NPS

Not specified

Online Quiz Makers

Not specified

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Online Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Email Marketing

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