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What is coUrbanize?

coUrbanize is unique as the only digital platform tailored for real estate developers and planners to connect with local communities. It facilitates outreach to often-overlooked advocates through targeted strategies, such as physical signs and interactive text messages. Features like traffic visualizations improve user engagement and comprehension of complex topics. Moreover, the platform provides efficient, automated reporting that fits smoothly into project documentation workflows. This holistic strategy guarantees that community input is not merely collected but also plays a significant role in shaping the development process, ultimately fostering better relationships between developers and residents. By prioritizing community involvement, coUrbanize enhances the transparency and responsiveness of urban development initiatives.

What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

coUrbanize

Date Founded

2013

Company Location

United States

Company Website

www.courbanize.com

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Categories and Features

Citizen Engagement

Not specified

Community

Not specified

Real Estate

Not specified

Categories and Features

Citizen Engagement

Not specified

Government

Not specified

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