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What is contactSPACE?

ContactSPACE offers groundbreaking contact centre software that transforms the way you engage with customers. With features like CallGuides and intelligent dialers, agents can work more efficiently, leading to enhanced productivity and improved interactions. The user-friendly graphical dashboard designer, paired with real-time analytics, simplifies the process of meeting your key performance indicators. Reach out to us to explore a tailored solution that perfectly aligns with your organization's requirements and enhances your customer engagement strategy.

What is Navis Rezforce?

Our hiring, training, and assessment processes are designed to select only the most exceptional agents located in the US, who maintain an outstanding booking accuracy rate of 99.89% for our clients. Each client interaction yields valuable guest lead information that can be leveraged for second-chance bookings, thereby enhancing your marketing database. With RezForce Lux, our agents strive to meet the esteemed 5-Star certification benchmarks established by Forbes Travel Guide, leading to an impressive overall satisfaction rating of 99%. By adeptly managing both fixed and variable labor costs, you can significantly increase your profitability in response to fluctuating business demands. Furthermore, our pay-for-performance pricing model ensures that you incur charges only when we successfully manage or secure your reservation calls, fostering a risk-free collaboration. This approach allows you to invest in services that have a direct impact on your growth with complete confidence. Ultimately, our commitment to quality and performance not only enhances your customer experience but also drives your business success.

Media

Media

Integrations Supported

Campaign Monitor
Daisee
HubSpot CRM
HubSpot Customer Platform
Keap
NAVIS Direct Booking Platform
NetSuite
Salesforce
Zendesk
Zoho CRM

Integrations Supported

Campaign Monitor
Daisee
HubSpot CRM
HubSpot Customer Platform
Keap
NAVIS Direct Booking Platform
NetSuite
Salesforce
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$105.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

contactSPACE

Date Founded

2014

Company Location

Australia

Company Website

www.contactspace.com

Company Facts

Organization Name

NAVIS

Date Founded

1987

Company Location

United States

Company Website

naviscrm.com/services/call-center/

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Donation Management

Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management

Fundraising

Alumni Management
Auction Management
CRM
Campaign Management
Contribution Tracking
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Prospect Management
Raffles / Lotteries
Recurring Giving
Volunteer Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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