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What is Sutherland Perform?
Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.
Integrations Supported
Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
Integrations Supported
Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
API Availability
Has API
API Availability
Has API
Pricing Information
Free
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
crowd.dev
Date Founded
2021
Company Location
United States
Company Website
www.crowd.dev/
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Categories and Features
Buyer Intent
B2B Lead Generation
CRM Integration
Channel Attribution
Competitor Analysis
Content Marketing
Customer Journey Mapping
Customer Profiles
Intent Data
Lead Notifications
Lead Scoring
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates