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Ratings and Reviews 0 Ratings
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What is cux.io?
CUX summarized:
✔ Analysis of User Behavior
✔ Metrics on User Experience
✔ Focused Analysis on Goals
✔ Monitoring of Conversion Funnels
✔ Comprehensive Recording of Visits
✔ Visual Heatmaps
✔ Alerts and Pre-Analysis Features
✔ Automatic Event Capture
✔ Analysis of Past Data
✔ Full Compliance with GDPR Regulations
✔ Data Retained in EOG
✔ Secure with SSL Encryption
Furthermore, CUX provides valuable insights that drive improvements in user engagement and conversion rates.
What is Halosight?
Businesses of all sizes leverage Halosight AI and NLP to improve support outcomes and analyze help desk data signals more effectively. By revealing essential support metrics, they can enhance operational productivity simultaneously. This strategy opens up pathways for innovation, as customers choose Halosight to realize positive support outcomes through insights derived from previously overlooked service cloud data. The essence of innovation lies in fully utilizing the information contained within tickets and case histories. Halosight's clients tap into AI and NLP to discover new opportunities. When support agents are equipped with crucial insights, information evolves into actionable strategies. This empowers them to tackle problems proactively, rather than simply reacting to issues as they occur. Long, cumbersome lists of case reasons become a thing of the past due to Halosight's automation, which efficiently categorizes cases to improve routing and workflow. Furthermore, the platform allows for the identification of new support signals that boost case deflection, enhance knowledge management, and increase agent productivity. By integrating seamlessly through the Salesforce App Exchange, Halosight becomes an integral part of the Salesforce ecosystem, rather than just an additional feature. This holistic approach nurtures a culture of ongoing enhancement in customer support, ultimately leading to better user experiences and satisfaction.
Integrations Supported
Google Analytics
Google Analytics 360
Google Tag Manager
Salesforce
Salesforce Agentforce Service
Zendesk
Integrations Supported
Google Analytics
Google Analytics 360
Google Tag Manager
Salesforce
Salesforce Agentforce Service
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
€79 per month
Free Trial Offered?
Free Version
Pricing Information
$2,500 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
cux.io
Date Founded
2019
Company Location
Wroclaw, Poland
Company Website
cux.io
Company Facts
Organization Name
Halosight
Company Location
United States
Company Website
www.halosight.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation
Categories and Features
Natural Language Processing
Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization
Product Analytics
Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation