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What is deepdots?

deepdots is a powerful customer intelligence platform designed to transform how businesses collect, analyze, and act on customer feedback by delivering unified, real-time insights. It consolidates all feedback from various channels into a single platform, eliminating data silos and empowering teams with human-level accurate AI analysis that identifies trends, sentiment, and themes with reliability. The platform’s AI-powered surveys dynamically tailor questions based on user input, ensuring responses are precise and actionable. Businesses can deploy customizable AI agents that proactively search, evaluate, and categorize feedback data to flag issues like negative-to-positive sentiment shifts or rising support ticket volumes. deepdots automates 100% of manual feedback processes, enabling companies to gain 40% more actionable insights while reducing time spent analyzing data by 75%. Its commitment to privacy is demonstrated by hosting proprietary AI models on private European servers without training on customer data. deepdots meets enterprise security standards with SOC 2 Type II certification and regular vulnerability testing. The platform integrates seamlessly with all data sources, giving businesses a comprehensive understanding of customer sentiment and behavior. Deepdots treats clients as partners, providing ongoing support and adaptation of AI models to fit evolving business needs. This combination of advanced AI technology, privacy, and partnership ensures companies can make faster, smarter decisions that enhance customer experiences and business outcomes.

What is TheySaid?

Instantly create insightful survey questions by analyzing your website in mere seconds. Our cutting-edge AI tool evaluates your site to produce pertinent survey questions that can be smoothly integrated into any platform. With Evo, our smart chatbot, automating customer follow-ups becomes incredibly simple. Delve into the responses, results, and actionable insights that your surveys generate. Evo carefully examines your website to suggest tailored questions that meet your specific needs while adhering to industry standards and best practices. These surveys can be effortlessly embedded into your current customer interactions. The AI-powered platform, TheySaid, enhances this process by asking deeper, personalized follow-up questions in real-time, boosting customer engagement precisely when they are most open to conversation. Through conversational follow-ups that feel natural, Evo fosters continuous dialogue, allowing you to gather richer insights. Evaluate survey responses through AI-generated summaries, making it easier to spot recurring themes that need your focus. Furthermore, we assist in identifying key action steps to enhance your services while gauging customer satisfaction on an individual account level. By utilizing this advanced technology, you can significantly improve your comprehension of customer needs and implement impactful changes in your strategies. Ultimately, this approach not only fosters better relationships with your clientele but also positions your business for sustained growth and success.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce
Slack
Zendesk

Integrations Supported

HubSpot CRM
Salesforce
Slack
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

deepdots

Date Founded

2023

Company Location

Denmark

Company Website

deepdots.com

Company Facts

Organization Name

TheySaid

Company Location

United States

Company Website

www.theysaid.io

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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