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What is eAlicia?

Enhance your company's profitability by refining your decision-making processes. To obtain a well-rounded view, assess customer satisfaction alongside the quality of your offerings globally. With immediate access to data, you can foresee challenges, take quick action, and develop effective solutions. Understanding the repercussions of your decisions and truly measuring customer satisfaction is vital. Furthermore, it’s important to monitor employee morale, react swiftly to their needs, and boost productivity through constructive engagement. Thoroughly examine your products, study consumer behavior, and strengthen your market position. Additionally, ensure robust security and privacy protocols are implemented for your surveys to protect data integrity. By taking these actions, you can foster a more resilient business environment that prioritizes customer needs while also addressing internal dynamics, ultimately leading to sustained growth and success.

What is Smile?

Smile’s suite of online software solutions offers a thorough method for effectively reducing risks. These applications can work independently to oversee risks, perform audits, and manage incidents and complaints, while also systematically improving organizational processes. When these tools are combined, they form a powerful platform for integrated risk management that focuses on vital aspects such as Quality, Safety, and Data Protection in accordance with GDPR standards. Choosing Smile provides a comprehensive enhancement strategy that prioritizes user experience, simplicity, and compliance with GDPR, all backed by exceptional customer service. As a Quality & Safety Staff Officer or QSHE professional, your role involves collaborating with various departments to improve quality and safety within the organization, managing diverse responsibilities while advising the Board on crucial safety and quality matters—an important function that often goes unnoticed. With Smile's cutting-edge software solutions, you achieve greater organization and clarity in your tasks, allowing you to perform your duties more efficiently while supporting the overall objectives of your organization. This enhanced capability not only benefits your work but also promotes a culture of safety and quality throughout the entire organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eAlicia

Date Founded

2011

Company Location

Spain

Company Website

www.ealicia.com

Company Facts

Organization Name

Smile BV

Date Founded

1996

Company Location

Netherlands

Company Website

www.smile.nl/en/

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

eLearning Authoring Tools

Content Import / Export
Course Publishing
Gamification
Instructor-Led Courses
Interactive Content
PowerPoint Conversion
Self-Paced Courses
Storyboarding
Template Management
Test / Quiz Creation
Video Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Risk Management

Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment

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