Ratings and Reviews 2 Ratings

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Ratings and Reviews 106 Ratings

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What is eAuditor Cloud?

eAuditor Cloud is a comprehensive SaaS platform that specializes in IT asset management, security assurance, performance monitoring, and data protection. Drawing on over twenty years of experience in both the corporate and public domains, it combines dependable functionality with the adaptability and scalability of cloud technology. This solution offers thorough oversight of IT infrastructure, covering automated inventory management for computers, servers, operating systems, and software, alongside continuous monitoring of user activities, devices, and network performance. Its features include remote management capabilities, patch deployment, BitLocker encryption, a SOC dashboard, and the automation of various operational tasks. A powerful Data Loss Prevention (DLP) engine safeguards sensitive data in use, storage, or transmission, utilizing classification protocols, rules, and established policies. Furthermore, the platform supports AI-enhanced CMD/PowerShell functionalities and integrates with ChatGPT, allowing administrators to optimize workflows and alleviate the repetitive nature of certain tasks. A standout aspect of eAuditor Cloud is its ability to grow with your business, offering a free version for up to 100 devices while also providing advanced enterprise-tier solutions, thereby catering to diverse organizational requirements. This remarkable flexibility not only boosts operational productivity but also instills confidence in managing IT security and assets effectively. Moreover, the innovative design ensures that organizations can adapt to changing technological landscapes while maintaining robust oversight of their IT environments.

What is SysAid?

SysAid is an AI-powered Help Desk and ITSM solution. Powered by Agentic AI, SysAid helps IT teams resolve issues faster, automate repetitive tasks, and focus on what truly matters—delivering outcomes that move the business forward. With AI-driven ticket handling, no-code workflow automation, and an intuitive self-service portal, SysAid boosts productivity across the organization. At its core is Agentic AI—a purpose-built operational layer where intelligent AI Agents take the first action, accelerating resolution and increasing IT efficiency. SysAid also delivers enterprise-grade security, built-in governance, and customizable controls to ensure responsible and compliant AI usage. Deploy in weeks with fast, code-free onboarding—no disruptive migrations or lengthy training cycles. Flexible, scalable, and backed by award-winning support, SysAid grows with your business. ITSM run by AI—and by you.

Media

Media

Integrations Supported

Google Workspace
Microsoft Teams
Slack
Axonius
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Help Desk Migration
Jira Work Management
LogMeIn Rescue
Microsoft 365
Microsoft Entra ID
NetWatch.ai
Oriso
Qlik Sense
QuickBooks Online
Sage 50
Stackreaction
Syteca
TeamViewer
Trello

Integrations Supported

Google Workspace
Microsoft Teams
Slack
Axonius
BeyondTrust Cloud Privilege Broker
Chronicle SOAR
Help Desk Migration
Jira Work Management
LogMeIn Rescue
Microsoft 365
Microsoft Entra ID
NetWatch.ai
Oriso
Qlik Sense
QuickBooks Online
Sage 50
Stackreaction
Syteca
TeamViewer
Trello

API Availability

Has API

API Availability

Has API

Pricing Information

0,4 € / mo./ per 1 PC
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BTC Sp. z o.o.

Date Founded

2002

Company Location

Poland

Company Website

www.eauditor.eu/cloud

Company Facts

Organization Name

SysAid Technologies

Date Founded

2002

Company Location

Israel, Canada, Romania, United Kingdom

Company Website

www.sysaid.com

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Workload Automation

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Patch Management

Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Patch Testing
Remote Access/Control
Vulnerability Scanning

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workload Automation

Alerts / Notifications
Audit Trails
Business Process Management
Cross-Platform Scheduling
Dashboard
Data Analysis / Visualization
Event-Triggers
Load Balancing
Resource-Based Scheduling
Robotic Process Automation (RPA)
Workflow Foundation Support

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