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QminderGlobally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.
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What is eBSEG Mobile Queuing Solution?
Convert the physical queue for customers into a virtual one, allowing them to secure their place in line without the need to wait either inside or outside the bank. In today's world, ensuring the safety of your customers is essential, so providing them with a Mobile Queuing Solution enables them to arrive precisely when it's their turn. The eBSEG Mobile Queuing Solution offers comprehensive features designed to simplify this experience. Additionally, customers can check the crowd levels at various branches, giving them the option to select the one they prefer to visit based on their comfort level. This not only enhances customer satisfaction but also improves the overall efficiency of branch operations.
What is accesso LoQueue?
When guests spend less time in queues, they are able to immerse themselves in the overall experience much more! By removing physical lines for your patrons, you promote safe social distancing while allowing them to discover all the offerings your venue has to offer. Our cutting-edge virtual queuing solutions have already enhanced the experience for over 19 million visitors, helping them bypass long waits and fully appreciate their time. Eliminating wait times not only makes your guests feel at ease but also ensures compliance with social distancing measures. Moreover, this approach provides them with increased opportunities to enjoy the diverse attractions your venue has available. With an extensive portfolio of patents and two decades of experience in the industry, we are exceptionally equipped to refine your venue’s virtual queuing approach. By offering various service levels designed for different budgets, you can facilitate shorter wait times and tailor-make ride experiences. Free from the hassle of lining up, guests can spend more time indulging in shopping and dining experiences at your venue. Our dedication lies in providing a high-quality service experience that maximizes revenue generation for our partners. Ultimately, we aim to create memorable and delightful visits for every guest while enhancing overall satisfaction and enjoyment during their time with us. By focusing on innovation, we ensure that your venue remains a top destination for unforgettable experiences.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
eBSEG
Date Founded
2000
Company Location
Canada
Company Website
ebseg.com/Mobile-Queuing-Solution.html
Company Facts
Organization Name
accesso
Company Location
United States
Company Website
www.accesso.com/solutions/virtual-queuing
Categories and Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Categories and Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue